Frequently Asked Questions

We strive to offer same-day repairs or replacements for various common parts such as valves, seals, washers, couplings and more. We are connected with numerous suppliers, and in most cases, we can have your system up and running on the same day. Boiler replacements and central heating installations may take longer due to the complexity of the job.

Absolutely. We only hire top-notch professionals who are fully accredited and hold gas safety certifications. Our plumbers are provided with the highest quality training to ensure their work is safe and up to standard. Rest assured that our team is trustworthy, courteous, and reliable.

Yes, we are fully insured. This is critical in protecting your home in case of any mishaps during the job. We guarantee all our work.

We do not charge any call-out fees, even in emergencies. You will only be billed for the time our professionals spend working on your issue.

Yes, all our works come with a standard 12-month warranty on workmanship. Under certain circumstances, we can extend this warranty up to 2 years. Moreover, we offer extended manufacturer guarantees on some boilers for up to 10 years. All our materials and products come with full manufacturer’s warranties, and we stand by our labour with a guarantee of quality.

Our plumbers are all local and aim to reach you within an hour. If we anticipate any delays due to unforeseen circumstances such as traffic or accidents, we will keep you informed.

Yes, we regularly work with estate agents and landlords who often leave keys with us. However, having someone onsite is preferred in case we need to clarify anything or get authorisation for additional work.

Certainly! If you require a reminder call, please inform our team when booking.

Yes, we offer free written estimates for significant works like boiler installations and bathroom refurbishments. These estimates are valid for 3 months.

We allow bookings up to 4 weeks in advance. However, any changes, amendments, or cancellations should be made within 24 hours to avoid a cancellation fee.

We understand that clients may develop a good rapport with specific technicians. Please inform us if you wish to have the same plumber for future tasks, and we will do our best to arrange it.

We accept all major credit cards, debit cards, cash and bank transfers. Payment is due upon completion of the work. In some cases, we might ask for a deposit before starting the work, primarily for purchasing parts and materials.